Question 3
The H&R Johnson Company would have to analyse its international
options and evaluate why the company wants to go international.
There are 4 reasons for a firm to go international:
# To gain access to new customers for current products/services.
Other companies will capitalise in other markets on the innovation
of companies that remain wedded to their domestic markets.
# To retain present customers. National customers require
national suppliers and by extension, global customers require
global suppliers this is the main aim of H&R Johnson to
compete in the UK market.
# To augment current competencies. Porter argues that firms
ought to seek out the most demanding markets so that they
are forced to keep their competencies up with the best in
the world. Being global also allows firms to tap into a great
deal of intellectual capital – a significant driver
of future success.
# To gain access to low-cost factors of production this too
is the aim of the company
However there are certain barriers that H&R Johnson should
be aware of and incorporate these issues in its long-term
international strategy. 
Barriers to International Operations
# Tariffs and quotas – some governments place barriers
on the range or quantity of imports.
# Foreign ownership rules – companies wishing to set
up in another country, often a developing country are forced
to accept major shareholdings being held by locals.
# Foreign languages
# Local regulations – these may mean that different
forms of packaging need to be used that sales quantities need
to be changed and perhaps the characteristics of the product
need to be altered.
# Local tastes
# Transport costs
# Different currencies
# Tax and other financial regimes
One of the main options available for H&R Johnson is to
set up their manufacturing units abroad in a country where
they would be able to minimize the cost and be able to use
cheaper easily available raw materials. The company has two
options it can either set up its production facilities in
third world countries, which are developing fast like India,
or in the EU. There are many economies in the EU that would
serve as ideal places to start production for tiles at lower
rates.
The nature of international business involves
penetration of international markets through adoption of the
host country's economics, norms, trends, consumers and culture.
The global environment can be hard to understand; this requires
a good understanding of the global environment and its implications
on the business. The challenge for managers today is to formulate
a strategy that would enable the company to be effective in
the international world. To formulate that effective strategy
H&R Johnson must first weigh its strategic goals if it
is to expand into new markets like the Far East and US it
must have production facilities in those regions. Similarly
the company can also outsource within the EU countries like
Spain and Italy, which already have tile-manufacturing facilities.
Despite the fact that the Tile industry is very
saturated the company could expand into new markets to sell
its tiles. H&R Johnson has a very distinct British appeal
with its tiles being used in Westminster Palaces. To exploit
the luxury market H&R Johnson could enter new foreign
markets with its distinct appeal. By segmenting each market
the company would be able to utilise the wide variety of products
that it makes.
Market Penetration
The level of commitment to international marketing
is a major variable in deciding what kind of involvement is
appropriate. H&R Johnson’s options range from occasional
exporting to expanding overall operations (production and
marketing) into other countries. We are going to look at the
following approaches to international involvement.[1]
# Exporting
# Licensing
# Joint ventures
# Trading companies
# Direct ownership
The management could use these options
to penetrate various markets owing to the market conditions
and the level of commitment the management would be interested
in this report recommends three following options to H&R
Johnson:
Exporting
Exporting is the lowest level of commitment to international
marketing and the most flexible approach. H&R Johnson
Tiles Ltd may find an exporting intermediary that can perform
most marketing functions associated with selling to other
countries. This approach entails minimum effort and cost.
Modifications in packaging, labelling, style or colour maybe
the major expenses in adapting a product. There is limited
risk in using export agents and merchants because there is
no direct investment in the foreign country.
Export agents bring together buyers and sellers from different
countries; they collect a commission for arranging sales.
Export houses and export merchants purchase products from
different companies and then sell them to foreign countries.
They specialise in understanding customers’ needs in
foreign countries. Foreign buyers from companies and governments
provide a direct method of international exchange by contacting
domestic firms about their needs and the opportunities available
in exporting. Domestic firms that want to export with a minimum
of effort and investment seek out foreign importers and buyers.
Licensing
When potential markets are found across national boundaries
and when production, technical assistance and market know
how is required licensing is an alternative to direct investment.
The licensee, the owner of the foreign operation pays commission
or royalties on sales or supplies used in manufacturing. An
initial down payment or fee may be charged when the licensing
agreement is signed. Exchanges of management techniques or
technical assistance are primary reason for licensing agreements.
Licensing is an attractive alternative to direct investment
when the political stability of a foreign country is in doubt
or when resources are unavailable for direct investment. Licensing
especially advantages for small manufacturers wanting to launch
a well-known brand internationally, e.g., Questor Corporation
own the Spalding name that produces no goods itself; Pierre
Cardin has issued 500 licences and Yves St Laurent 200 to
make their product.
This however would not be a very suitable option for H&R
Johnson Tiles Ltd as the Tile industry is very competitive
and the main factors that would affect demand would be price
and quality unlike the brand power in most consumer goods.
Franchising
Another alternative to direct investment in non-domestic
markets is franchising. This form of licensing, which grants
a right to use certain intellectual property such as trade
names, brand names, designs, patents and copyrights is becoming
increasingly popular in Europe. Under this arrangement the
franchiser grants a licence to the franchisee, which pays
to be allowed to carry out business under the name owned by
the franchiser. The franchiser retains control over the manner
in which the business is conducted and assists the franchisee
in running the business. The franchiser retains ownership
of his or her business, which remains separate from that of
the franchiser.
Franchising has recently experienced a period of rapid growth.
Companies such as Benetton, Body Shop, Holiday Inn and IKEA
are particularly well known for the commitment to growing
global business in this way. There are various reasons why
the popularity of franchising has increased so rapidly. First,
the general world decline in manufacturing and shift to service
industries has increased the relevance of franchising. This
is significant, because franchising is a very common internationalisation
process for service organisations. Second, franchising has
been relatively free of restrictions from legislation, especially
in the EU. Third, an increase in self employment has provided
a pool of individuals willing to become involved in franchising,
and this activity has generally been supported by the major
clearing banks. This would also allow H&R Johnson Tiles
Ltd to sell its tiles through major stores and place their
product more strategically in international markets.
Expansion Method Matrix
This model looks at both internal and external options
within the company, which can be considered and evaluated
to expand the business.

Internal Development:
H&R Johnson Tiles Ltd must carry an internal
audit of their capabilities before they embark on any growth
venture. The company needs to establish a capable management
team that can reorganise and streamline the operations at
H&R Johnson Tiles Ltd so the company can have the capability
to operate on a global level. H&R Johnson Tiles Ltd will
have to re organise themselves to smoothly enter into a growth
phase successfully. The management will have to train and
develop new staff members and managers that would be able
to overlook the international operations. These activities
would include implementing various HR strategies to manage
the workforce.
# There are a number of factors that the management of H&R
Johnson Tiles Ltd will have to consider more specifically,
their plan can be:
# A reality check: when the management first examines the
feasibility of their expansion, it will lead them to consider
all relevant factors
# .
# Implement HR policies that will motivate the staff and train
them in a better way so they can deliver world-class product
# The company will have to lower costs to increase its market
share in the UK and abroad.
# A timetable for operations; helping the management to coordinate
all the diverse activities that go into running the business
# Modelling tool that helps the management evaluate the variable
factors that affect H&R Johnson Tiles Ltd, so the management
can better prepare to deal with situations that may arise
as conditions change
# A vehicle for tracking performance of the business: Financial
Indicators
Question 4
A competitive advantage derives from the particular distinctive
capacity of a company like H&R Johnson to capture, develop,
and defend over time, with major intensity and aggressiveness
than its competitors, one or more of the critical factors
of success existing in one sector .[2]
This company then acquires competitive advantage when it performs
activities of strategic relevance (those included in the value
chain) in a more economic or efficient way compared to competition.
Acquiring or maintaining competitive advantage depends on
the capacity of understanding not only its own value chain
but also the way in which the company fits into the value
system as a whole. The relationship between the value chain
limits and the competitive limits provides the base to define
the significant boundaries of the business units and the value
chain is therefore used as a tool to diagnose the competitive
advantage as well as creating it and maintaining it.
The comparative advantages
The logic of comparative advantage does not only
regard productive activities but also all the activities included
in the value chain such as research and development, distribution,
promotion and so on, allowing to distribute its activities
in such a way to reflect the different local opportunities.
Competitive advantages are independent from comparative advantages.
There is an interaction, which directs the company in its
co ordination and configuration choices regarding its own
activities. While competitive advantage is obtained through
interventions on the value chain, the company seeks for comparative
advantage by positioning the activities generating value according
to the financial convenience offered by one market in respect
to the other one. Further, it could be advantageous to disperse
some activities of the chain in those countries that can provide
a significant comparative advantage through the availability
of its own product elements at more limited cost .[3]
With a view to improving the geographical configuration of
the company's activities, comparative advantages arising from
the excess availability of markets in which productive elements
are less expensive are to be picked up, keeping in mind the
intensive utilisation of these in the different phases of
the added value chain. The most appropriate strategy to follow
is the one aiming to simultaneously benefit from competitive
advantages and comparative advantages.
The interaction of comparative advantage-competitive
advantage
A precise definition of global strategy requires
the necessity of referring to the spatial distribution of
the company as well as to the single business activities operated
by the company. H&R Johnson should also aim to consider
the interaction of advantages between different countries
to maximise its sales than solely to rely on the cost benefit
of producing aboard.
Strategic options

The first kind of behaviour arises from the presence of comparative
advantage between countries and from a simultaneous absence
of competitive advantage among the competitors. In such a
case, the latter export standardised products coming from
conveniently located facilities and from international trade:
the company moves towards a vertical integration. The second
strategy, encountered in the absence of comparative advantages
but in the presence of competitive advantages, induces companies
to differentiate their offer and to penetrate foreign markets
through direct investments. Such behaviour is placed in inter-sectorial
exchange context and pushes the company towards a horizontal
integration. The third type of competitive confrontation occurs
when the company exploits in the same way competitive advantages
and comparative advantages with an internationalisation and
integration policy, vertical and horizontal, through the co-ordination
and spatial dispersion of the activities. In such way, the
international company exploits the relative superiority derived
from the configuration and the co ordination of the geographically
dispersed activities, as well as from the competitive advantages
obtained from the products development and the markets penetration
selection: this behaviour is characteristic of the global
company. This is the strategy, which the management at H&R
Johnson should focus on.
The three types described above can be represented in a graph
by evaluating the combinations of the countries' comparative
advantages and the competitive advantages in the companies'
products regarding the single strategic behaviours at an international
level.
Patterns of interaction of competitive advantages
comparative advantages
COMPARATIVE COUNTRY ADVANTAGE
| |
|
NO ADVANTAGES |
PRESENCE OF ADVANTAGES |
| COMPETITIVE COMPANY ADVANTAGE |
NO ADVANTAGE |
Segmentation of the national market |
Vertical integration
Inter-sectorial exchanges
|
| |
PRESENCE OF ADVANTAGES |
Horizontal integration
Intersectorial exchange
|
Internationalisation and vertical and
horizontal integration with co-ordination and spatial
dispersion |
The different strategic alternatives
The cost leadership
This strategy represents one of the most efficient
ways to build a leading position in the market on a global
scale. In fact, when H& R Johnson adopt a price level
more or less similar for one of its competitors, their being
able to attain more limited costs permits to obtain a major
income margin, which can be employed in many profitable ways:
for example, by improving the quality of products. A primary
analysis of its own cost structure will be needed.
The acquisition of cost advantages can be possible
through different methods:
# Impoverishment of products
# Engineer redesign of products
# Control over raw material resources
# Limited costs of workforce
# Governmental aid
# Geographical localisation
# Technological innovations and automation of productive processes
# Acquisition of productive capacity at advantageous costs
# Cut in general costs
As shown, there are many types of action and situation to
consider in order to reduce costs and to occupy a key position
in the search for competitive advantages. By implementing
these actions, H&R Johnson can make its benefits outweigh
the costs of moving to new markets.
The global differentiation
There is a distinction between strategy diversification
and product diversification .[4]
Strategy diversification: consists of identifying
and selecting specific market segments, and developing for
each of them an adequate marketing programme.
Product diversification: consists of introducing
a different product than that of their competitors. H&R
Johnson Tiles could introduce new types of tiles and designs
in the market.
Among the other ways of ensuring a maximum competition level,
let's remember:
# Provision of products, which are perceived by consumers
as being of higher value than those of competitors.
# Supply of support services.
# Creation of a strong brand image to guarantee consumer loyalty.
# Offer of products characterised by new technologies.
# Improving quality.
# Increase in distribution network.
- Chee H. & Harris R. (1998
1st ed) Global Marketing Strategy (FT Pitman)[Return]
- Porter. M, “Il Vantaggio
Competitivo”, Edizione di comunita, 1987[Return]
- Valdani. E., “Marketing
globale: la gestione strategica nei mercati internazionali”,
Egea, Milano, 1998.[Return]
- Dicken. P., “Create &
Survive”, The Economist, London, 1.12.98.[Return]
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Edizione di comunita, 1987
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