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As the name suggests, this diagnostic model is based on the concept of congruence, specifically the degree to which the needs, demands, goals, objectives, and/or structures of one component are consistent with the needs, demands, goals, objectives, and/or structures of another (Nadler and Tushman 1980, cited in Falletta 2005). (more…)

In 1990, Gerry Rummler and Alan Brache introduced a new methodology for improving organisational performance. Their Three-Levels of Performance Framework is a holistic model that provides concepts and techniques for conducting an organisational diagnosis then proceeds to furnish an approach for using the results of the diagnosis to improve organisational performance. (more…)